Acme Remote Team · Sample data for demo purposes

Not clocked in Shift: 9:00 AM – 6:00 PM · 9 hrs duty

00:00:00

You haven't started your shift yet today.

Time In

—

Breaks Taken

0:00

No breaks yet

Net Hours Today

0.00 h

Expected Out

6:00 PM

Breaks — 9-hour duty

1st break

15 min · Paid

2nd break · Lunch

1 hr

3rd break

15 min · Paid

Lunch is 1 hour in the middle of your 9-hour duty. The 1st and 3rd breaks are 15 minutes each and paid, so the timer keeps counting during them — stay longer than 15 and only the extra minutes come off. Every break gets its own live timer while you're on it, and when it ends your record saves “Overbreak X min” or “No overbreak” for that break.

Team right now

5 of 8 on duty · updated live in this demo

Your Hours Breakdown

On Duty Now

Total Hours↓ 7.4 %

42 h 03 m

Total hours this week

Worked Hours↑ 3.9 %

37 h 18 m

Last week

35 h 54 m

Most hours logged category

Your Daily Hours

MS

★ Top Agent of the Month — October

Maria Santos · Customer Support

98.6% Customer Satisfaction in the CRM · 44 booked appointments · 182 five-star reviews this cutoff.

Today's activity

Your punches for today

No punches yet
Tap Time In to start your record for today.

Daily Time Record

Alex Rivera · Team Lead, Operations · Acme Remote Team

DTR Summary for October

Semi-monthly payroll · 1st cutoff: Oct 1–15, 2026 (payday Oct 15) · 2nd cutoff: Oct 16–31, 2026 (payday Oct 31 — October has 31 days; in 30-day months this cutoff is Oct 16–30, payday on the 30th) · Schedule 09:00:00 – 18:00:00 · 9 hrs duty

Late

00:00:00

Undertime

00:00:00

Overtime

00:00:00

Overtime w/ ND

00:00:00

Night Diff

00:00:00

Unpaid Leave

0 day/s

Special Holiday

00:00:00

Legal Holiday

00:00:00

Rest Day

0 day/s

Daily Time Records

One row per day in this cutoff · tap the eye on any row for the full breakdown, breaks included

Date	Status	Schedule	Clock In	Clock Out	Late	Undertime	Night Diff	Overtime	Remarks	Action
Cutoff totals								—	—

How each column is computed — Late: clock in after 9:00 AM. Undertime: clock out before 6:00 PM. Overtime: net paid hours beyond 8 per day. Night Diff: hours worked between 10:00 PM and 6:00 AM. Break rule: the 2nd break (lunch) is deducted from the 9-hour duty; the 1st and 3rd breaks are free — 15 minutes each, paid — so only minutes beyond 15 on those breaks are deducted. Net paid hours already reflect that rule.

Schedule

Weekly shift scheduler · Acme Remote Team · Only management can add, edit or delete shifts — agents view the schedule and request swaps · Sample data for this demo

● Published

— This week

Viewing as Management — you can edit shifts

Coverage counts the agents on duty each day. Days under 4 on duty are flagged. Only management can add, edit or delete shifts in this grid — agents can view the schedule, and if you need a different shift, use Swap requests instead. Swaps that both agents have agreed on get their final manager approval in Management.

Leave

File a leave request and track your 2026 leave allocation · Alex Rivera · Sample data for this demo

Your leave allocation — 2026

Credits reset on Jan 1, 2027 · Approved leave counts as Used · Pending requests reserve days so you can't over-file

File a leave request

Pick the type and dates — working days are counted automatically, weekends excluded.

How filing works

1File the request — the days are reserved against your allocation right away, so your remaining balance drops while it's pending.
2The manager reviews it in Management — every new filing starts as Pending and waits in the manager approval queue in Management (management only, PIN required). There are no approve buttons here in Leave. Vacation leave is best filed at least 7 days ahead.
3Once approved in Management, the days move to Used and show on your Daily Time Record. If the manager declines it, the reserved days go back to your balance. Cancel a pending request anytime to release the reserved days yourself.

Next leave on file

No upcoming leave scheduled.

Leave approvals are in Management. You file and cancel requests here — the manager's Approve / Decline for leave now happens in Management (management only, PIN required), next to the shift-swap approvals.

My leave requests

All requests for 2026

Filed	Type	Dates	Days	Reason	Status	Action

Manager approval happens in Management (management only) — pending requests above are waiting there. Demo note: filings are kept for this visit only — refreshing the page restores the sample requests and balances.

My Team

Acme Remote Team · 8 members · Presence and CRM stats only — each member's hours are in Management only

Management

Management only · Team hours, payroll by agent, and manager approvals for shift swaps and leave requests

Management access required

Management includes the shift scheduler dashboard (only management can change shifts), team hours, the payroll & payslip generator — semi-monthly pay (cutoffs on the 1st–15th and 16th–30th/31st, paydays on the 15th and month-end), hourly rates, half-month basic, PH statutory deductions (SSS, PhilHealth, Pag-IBIG, TRAIN tax) split across both cutoffs, net pay, printable payslips, and 13th-month pay — and the manager approval queues for shift swaps from Schedule and leave requests from Leave, plus per-agent coaching records. Regular team members can't open this page.

🔒 Management only

Demo note for showing clients: the demo management PIN is 1234. In a live version, each manager signs in with their own account — no shared PIN.

Dashboard, Daily Time Record, Schedule, Leave, Top Agents, My Team, and Operations Team stay open to everyone — only Management is restricted. Agents still request and accept swaps in Schedule and file leave in Leave; only the manager's final approvals happen here.

Management · Unlocked You're viewing payroll data. Lock it again before handing the screen to a team member.

Management

Shift scheduler dashboard · Semi-monthly payroll · Cutoffs Oct 1–15 & Oct 16–31, 2026 (paydays Oct 15 & Oct 31) · Whole team summary (sample week Oct 12 – 16 for member hours) · Manager approvals for swaps & leave are below

Team on schedule

—

—

Scheduled hours

—

across the whole team

Coverage

—

—

Swap requests

—

—

Shift Scheduler

The manager's weekly scheduler — the same week agents see (view-only) in Schedule. Tap any shift to add, change or clear it; edits update Schedule, My Schedule and the CSV export right away.

● Published

— This week

Coverage counts the agents on duty each day. Days under 4 on duty are flagged — assign a shift to cover them. Swap requests agents agreed on wait in the panel beside this grid for your final approval.

Manager approvals — Shift swaps

Swaps both agents already agreed on in Schedule, waiting for your final call. Approving trades the shifts in the Schedule grid right away.

0 waiting

Manager approvals — Leave requests

Leave filed in the Leave section, waiting for your final call. Approving moves the days to Used; declining releases the reserved days back to the balance.

0 waiting

Coaching

Coaching sessions logged per agent — tardiness, overbreak, CSAT / quality, recognition. Open a member to see their full history or log a new session in the side panel.

0 sessions

Coaching is management-only — the side panel also opens from any member in Hours by member below, or from My Team once Management is unlocked. Demo note: sessions are kept for this visit only — refreshing the page restores the sample sessions.

Team hours

—

Net, after overbreak deduction

Overtime

—

Beyond 8 h/day

Late logins

—

Across the team

Avg / person

—

Hours, sample week

Hours by member

Against a 40 h week · “Break” is the break time each member took in the sample week · Hours are the member's total after deducting overbreak — minutes past 15 min on the 1st/3rd breaks and past 1 hr at lunch (lunch overbreak counts on top of the flat 1 hr lunch)

Member	Progress	Break	Hours	OT	Late	Coaching

How the deduction works: total hours start from the standard record (flat 1 hr lunch already off). Any break minutes beyond the allowance — 15 min for the 1st and 3rd breaks, 1 hr for lunch — are then deducted as overbreak, so a 72-minute lunch costs the extra 12 minutes on top of the standard hour.

Payroll & payslip generator

Semi-monthly payroll run · Cutoffs Oct 1–15 & Oct 16–31, 2026 · Paydays on the 15th and month-end (30th, or 31st in 31-day months) · Half-month basic = hourly rate × 8 hrs × 11 days (half of the monthly basic: rate × 8 hrs × 22 days) · Monthly SSS, PhilHealth, Pag-IBIG and TRAIN tax are computed on the full month, then split 50/50 across the two cutoffs — edit any rate and the selected cutoff's basic, deductions, tax, and net pay all update instantly

Showing the 2nd half — Oct 16–31, 2026. Every amount in the table below is for this cutoff only: half-month basic (half of the monthly basic) + this cutoff's share of overtime, minus half of each monthly deduction. Add the two cutoffs together and you get the full month. SSS, PhilHealth, Pag-IBIG and withholding tax are monthly amounts split 50/50 across the two paydays — each column is labeled “½ of monthly” on the payslip.

Overtime multiplier — applies to every agent's OT pay

How to read this table: Gross pay for this cutoff (half-month basic + this cutoff's overtime pay) → statutory deductions for this cutoff (each is half of the monthly amount) → Net pay for this cutoff, the amount each agent takes home on this payday. Tap View slip for the full printable payslip for the selected cutoff.

Agent	Rate (₱/hr)	Half-month basic	Hours*	OT hrs (this cutoff)	OT pay	Gross pay (this cutoff)	SSS (½ monthly)	PhilHealth (½ monthly)	Pag-IBIG (½ monthly)	W/holding tax (½ monthly)	Total deductions (this cutoff)	Net pay (this cutoff)	Payslip
Total payroll · 8 agents · this cutoff		—	—	—	—	—	—	—	—	—	—	—

Team totals — this cutoffGross —Deductions —Net pay —

How semi-monthly pay & the split deductions work — sample 2026 rates, tap to view

Semi-monthly cutoffs: 1st half = 1st–15th (payday on the 15th); 2nd half = 16th–30th (payday on the 30th) — or 16th–31st in a 31-day month like October 2026 (payday on the 31st). February follows the same rule to month-end.
Half-month basic = hourly rate × 8 hrs × 11 days (88 hrs) — exactly half of the monthly basic (rate × 8 hrs × 22 days, 176 hrs). October 2026 has 11 working days in each half, so both cutoffs carry the same basic. Gross pay (this cutoff) = half-month basic + this cutoff's overtime pay.
Overtime split: the sample week's OT hours are split evenly across the two cutoffs in this demo, so the OT pay in each cutoff is half of the sample-week OT pay — the two cutoffs together equal the full OT amount.
SSS (employee share, monthly): 5% of the monthly salary credit, credit capped at ₱35,000 — monthly maximum ₱1,750.00, so ₱875.00 per cutoff at the cap. Each cutoff deducts half of the monthly SSS.
PhilHealth (employee share, monthly): 2.5% of monthly basic, salary floor ₱10,000 and ceiling ₱100,000. Each cutoff deducts half of the monthly PhilHealth.
Pag-IBIG (employee share, monthly): 2% of monthly basic, capped at a ₱10,000 fund salary — monthly maximum ₱200.00, so ₱100.00 per cutoff at the cap. Each cutoff deducts half of the monthly Pag-IBIG.
Withholding tax (TRAIN, monthly): computed on the full month first — monthly taxable income = monthly gross − monthly SSS − PhilHealth − Pag-IBIG. ₱0 up to ₱20,833; 15% of the excess over ₱20,833 up to ₱33,333; ₱1,875 + 20% of the excess over ₱33,333 up to ₱66,667; ₱8,541.67 + 25% over ₱66,667 up to ₱166,667; ₱33,541.67 + 30% over ₱166,667 up to ₱666,667; ₱183,541.67 + 35% over ₱666,667. Each cutoff then withholds half of the monthly tax, so the month as a whole is taxed exactly as in a monthly run.
This 50/50 split is the standard semi-monthly practice used in this demo: no deduction is taken twice, and the two paydays together equal one full monthly payroll. These are sample / simplified 2026 rates for demo purposes — always verify against the official SSS, PhilHealth, Pag-IBIG, and BIR tables before running a real payroll.

*Hours are the sample-week (Oct 12–16) net hours after the overbreak deduction — shown for reference. The OT hours from that week are split evenly across the two cutoffs, so each cutoff's OT pay is half of the sample-week OT pay. Net pay (this cutoff) = gross pay (this cutoff) − total deductions (this cutoff). Switch the pay period above to see the other half — the two halves add up to the full month.

13th-month pay

Annual — not per cutoff · Per-agent estimate = (full monthly basic × months worked this year) ÷ 12 · Monthly basic is the full-month figure (double the half-month basic in the payroll table above) and follows the rate there — edit Months worked per agent and the estimate updates instantly

Due on or before Dec 24

Agent	Monthly basic	Months worked in 2026	13th-month estimate
Total 13th-month pay · 8 agents	—		—

Total 13th-month pay to set aside for the team—

Tax note: under the TRAIN law, 13th-month pay and other bonuses are tax-exempt up to ₱90,000 combined per year — every estimate in this demo falls below that cap, so each amount is shown in full, tax-free. 13th-month pay is released separately from the monthly net pay above (on or before December 24) and is based on basic salary only — overtime doesn't count toward it.

Top Agents

CRM performance · October 2026 · Ranked by Customer Service Satisfaction & Booked Appointments — sample data from the CRM

🏆 Top Agent of the Month

Maria Santos

Customer Support · Acme Remote Team · Agent of the Month — October

“Maria keeps customers happy and keeps the calendar full — the highest satisfaction scores on the team, with bookings to match. That's the standard everyone sees in the CRM.”

CSAT Score

98.6%

Team avg 94.4% · #1 on team

Booked Appointments

44

From 326 calls handled

5-Star Reviews

182

In the CRM this cutoff

Booking Rate

13.5%

44 of 326 calls booked

Category Champions

MS

Maria Santos

Highest CSAT · Customer Support

98.6%

CSAT

JD

Juan Dela Cruz

Most Bookings · Cold Caller

52

BOOKINGS

KL

Katrina Lim

Most 5-Star Reviews · Support

165

5-STAR

How the Top Agent is picked: overall score blends CSAT (60%) and booked appointments (40%) from the CRM for the cutoff. Switch the leaderboard below to rank by satisfaction alone or bookings alone.

✓ Verified in CRMSample demo data

Team CSAT Average

94.4%

Across 8 agents · CRM surveys

Total Booked Appointments

285

Booked in the CRM this cutoff

Calls Handled

2,202

Support + outbound calls

5-Star Reviews

835

Customer ratings in CRM

Leaderboard — October 2026

Overall ranking · CSAT + Booked Appointments combined

Rank	Agent	Customer Satisfaction (CSAT)	Booked Appointments	Calls	5-Star	Score

Source: CRM sample export for this demo — CSAT is the % of customers who rated service 4–5 stars after a call/chat. Booked Appointments counts confirmed appointments set in the CRM. In a live version, this page would sync directly from your CRM (Reach, Dialpad, etc.).

Operations Team

Chain of command · How the operations floor is organized, from the COO down to the production agents · Sample names for this demo

Level 1 · Executive

Chief Operating Officer

Oversees overall operational strategy and site execution — sets the direction every team below works toward.

DR

Daniel Reyes

Chief Operating Officer

Owns site strategy, client relationships, and overall delivery across all accounts.

Site-wide

Level 2 · Management

Operations Managers

Handle site-wide or account-specific performance, workflow, and escalation management — they turn the COO's strategy into daily execution.

SL

Sarah Lim

Operations Manager

Site operations — staffing, schedules, and floor-wide performance.

Site-wide

KT

Kevin Tan

Operations Manager

Account operations — client KPIs, workflow design, and reporting.

Account-based

AC

Angela Cruz

Operations Manager

Escalations & process — owns escalated cases and process improvements.

Escalations

Level 3 · Team Leadership

Team Leaders (TLs)

Lead and coach groups of 12 to 15 agents per team, monitoring KPIs, attendance, and sales or support targets.

MT

Miguel Torres

Team Leader · Support

Coaches 14 support agents on CSAT, resolution time, and attendance.

Team of 14

JR

Jessica Ramos

Team Leader · Sales

Coaches 13 sales agents on bookings, conversion, and daily targets.

Team of 13

CA

Carlo Aquino

Team Leader · Outbound

Coaches 15 outbound agents on dials, talk time, and lead quality.

Team of 15

Level 4 · Floor Support

Assistant Team Leaders (ATLs) & Quality Assurance (QA)

Provide direct floor support, monitoring, and side-by-side coaching to help agents hit quality and performance metrics.

PS

Patricia Sy

Assistant Team Leader

Floor support for the support team — live help, huddles, and shift handovers.

ATL

RV

Ryan Villanueva

Assistant Team Leader

Floor support for the sales team — call shadowing and real-time coaching.

ATL

GM

Grace Mendoza

Quality Assurance

Scores calls and chats against the QA rubric; runs calibration sessions.

QA

PF

Paolo Fernandez

Quality Assurance

Monitors compliance and gives agents side-by-side feedback on quality gaps.

QA

Level 5 · Production Floor

Production / Support Agents

Handle inbound, outbound, telemarketing, lead generation, or customer support tasks — the front line talking to customers every day.

NC

Nina Castro

Support Agent

Inbound customer support — calls, chat, and ticket follow-ups.

Inbound

JN

Joel Navarro

Outbound Agent

Outbound telemarketing and appointment setting for client campaigns.

Outbound

KU

Karen Uy

Lead Generation Agent

Lead generation and qualification — verifying and warming up prospects.

Lead Gen

MS

Mark Santos

Support Agent

Customer support across phone and email, including billing questions.

Support

The production floor: 42 agents across the three teams above — every agent reports to a Team Leader, with ATLs and QA supporting them on the floor. All names on this page are fictional samples for the demo.